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Our phone and internet never went back on. We called and reported the situation and after convincing the phone person that repeatedly turning the router on and off would not restore service, a service call was scheduled for yesterday between 7 AM and noon - nine or ten days later! I got a little sleep early and then waited until noon and went to bed. Around 2 the repair guy called and said he was ready to come over but I'd already lost my days sleep and 11 days after our lines stopped working we dropped AT&T or AT&T had already dropped us?
I really hate getting sentimental about large corporations but this would have never happened with the old AT&T. Wait ten days for a service call!? That's insane. They are so big they do not care if they slough off 1,000 customers this month because the other services are doing the same thing. We've had the same phone number for more than 30 years and now we're done.
We switched to a T-mobile home hotspot and it is working fine so far. #1daughter has been running her class all week with no delays. It's less expensive, so we'll see.
I really hate getting sentimental about large corporations but this would have never happened with the old AT&T. Wait ten days for a service call!? That's insane. They are so big they do not care if they slough off 1,000 customers this month because the other services are doing the same thing. We've had the same phone number for more than 30 years and now we're done.
We switched to a T-mobile home hotspot and it is working fine so far. #1daughter has been running her class all week with no delays. It's less expensive, so we'll see.